Turning healthcare complexity into clarity, coordination, and action.
Connecting people, workflows, and data to power more intelligent healthcare operations.
MedQore works alongside the systems a hospital already runs. It answers patients, follows each provider’s clinical rules, plans around real capacity, and turns what happens every day into evidence the whole organisation can use.
Every hospital has them. They rarely meet.
What do patients need?
Today, in phone queues, inboxes and web forms
What does each treatment require?
Today, in protocols, referral rules and the experience of staff
What can we actually deliver?
Today, in rosters, room plans and the EHR calendar
What is it all telling us?
Today, in reports assembled after the fact
MedQore brings the four together, so a request, the rules it must follow and the capacity to meet it are seen at once.
Each capability answers one of the four questions. MedQore Intelligence spans all of them, and the hospital’s own systems remain the foundation.
Hospital systems. The EHR, telephony and the hospital’s approved information. Still the source of truth.
Anna is MedQore’s patient communication agent. On the hospital’s phone line, website and chat she answers practical questions, and books, moves and cancels appointments directly in the hospital’s own system — at any hour.
Eksempelhospitalet, det er Anna, din digitale assistent. Hvad kan jeg hjælpe med?
How can I help?
Jeg vil gerne booke en forundersøgelse af mit knæ.
I’d like to book an examination of my knee.
Er du selvbetaler, har du sundhedsforsikring, eller kommer du gennem det frie sygehusvalg?
Self-pay, health insurance, or the free choice of hospital?
Jeg er selvbetaler.
Self-pay.
Tak. Må jeg bede om dit CPR-nummer?
May I have your CPR number?
CPR number, hidden
Jeg kan tilbyde tirsdag kl. 9.20, onsdag kl. 13.40 eller torsdag kl. 8.00.
Tuesday 9:20, Wednesday 13:40 or Thursday 8:00.
Onsdag passer fint.
Wednesday works.
Onsdag kl. 13.40 er booket. Du får en SMS-bekræftelse.
Booked. You’ll receive an SMS confirmation.
What Anna does
Phone, web call and chat. Danish first, and the caller’s own language when it helps.
Opening hours, prices, address and directions, drawn from what the hospital itself has published.
Anna identifies the patient, offers real open times, and confirms a booking only once the EHR has registered it. An SMS confirmation follows.
Every conversation is recorded with its reason and outcome, so patient demand becomes something the hospital can see.
What needs staff is transferred, or left as a task for reception. Anna gives no medical advice.
A self-paying knee patient, an insurance referral and a follow-up visit each carry their own requirements: what to ask, which times qualify, where, and what happens when nothing fits. Workflow Management is where each provider defines those paths, so automation follows the hospital’s rules — not the reverse.
Self-pay, insurance and public referral share one journey and part where their rules differ.
Treatments, appointment settings and permitted actions are set per specialty.
When a request falls outside a path, the provider’s chosen fallback applies: a transfer to staff, or information.
Changes are drafted and validated before they are published.
More appointments are rarely the answer. The opportunity lies where patient demand, available people and rooms, and clinically valid time meet. Resource Planning reads the week from the EHR and lays it out as programs — who works where, in which room, for which treatments — so conflicts surface before the day begins.
Open time, rooms and calendars come from the EHR. Nothing is written back.
Overlapping people, rooms and equipment are flagged on the board, the day and the program.
An unconfirmed qualification is shown as unconfirmed, and every change stays a draft until a planner saves it.
Every conversation, booking and plan leaves evidence. MedQore turns it into measurement first, and then into understanding that spans the whole operation.
Activity, performance and patient demand, from today’s tasks at reception to the weekly rhythm management follows. Four views, four questions:
A layer across every capability. Teams ask in plain language; each answer states whether the evidence supports it, where every figure came from, how fresh it is, and what it cannot know.
Analytics
Eksempelhospitalet
Conversations by hour
By weekday
Booking requests lead
46%
of classified conversations, last 30 days
Sources
What it cannot know
A conversation can carry more than one reason; each is counted once, by its main purpose.
Where it is going
The ambition is to connect patient demand with workflow requirements, resource feasibility and operational outcomes, so that recommendations account for what is clinically and practically possible. That next step is under way.
The EHR stays the source of truth for patients, treatments and bookings. MedQore works through it — reading what it needs, and writing only through one controlled, traceable path.
Connects to XMedicus. Epic, through FHIR, is in development on the same adapter.
Every booking, change and cancellation follows the same ordered path to the EHR, and is confirmed only once the EHR has registered it.
Every provider runs with its own configuration, credentials and data, separated from the others.
Administrators, staff and reception each see what their role requires, and a hospital sees only its own operation.
Duplicate bookings are guarded against, and every action can be traced to its conversation, with no patient data in the trace.
A single adapter pattern for every patient record system, so each new integration follows a proven path.
For patients
Answers, bookings and changes when it suits them, not only when the phones are staffed.
For healthcare professionals
Routine calls and bookings are handled. What needs a person arrives as a clear task.
For hospitals
Demand, plans and performance in one view, and a better chance to use the capacity you already have.
That is what we are building, with hospitals and clinics that want to see their operation clearly. Show us how your patients reach you, and we will show you MedQore working with your own flows.
